Terms of Service & Privacy Policy
Terms of Service

These Terms of Service will be effective for all users of Tik FX services in Malaysia from 3 October 2022.

  1. INTRODUCTION

    1. We, Tranglo Sdn. Bhd. (Registration No. 200801007956 (809241-M)), hold a Class B remittance license (Licence No: 00356) issued by Bank Negara Malaysia and we are authorised to provide cross-border payment services under Tik FX services.

    2. These Terms of Service (including any document referred in it) together with Tranglo Privacy Policy shall be the legal agreement between you and Tranglo to govern your use of Tik FX services. All defined terms used in these Terms of Service are set out in Clause 16 (Definitions) below.

    3. If you apply for an Account for Tik FX services, you will be bound by the terms and conditions in these Terms of Service and Tranglo Privacy Policy. Before you do so, please read them carefully. If you do not understand any of the terms and conditions, please contact us at tik_operation@tranglo.com.

  2. TIK FX APP AND ACCOUNT REGISTRATION

    1. Tik FX App

      1. To use Tik FX services, you are required to download Tik FX App from App Store (https://play.google.com/store/apps/details?id=com.tikfx.live) on your mobile device.

      2. You are responsible to ensure that your mobile device has the compatible hardware, software (at least Android 7.0 version recommended and sometimes required) and internet access.

      3. Tranglo may update Tik FX App from time to time. Depending on the update, you may not be able to use Tik FX App and Tik FX services until you have downloaded the latest version of Tik FX App.

    2. Account Registration

      1. You must be 18 years or older to use Tik FX services.

      2. To use and access Tik FX services, you must first register for an Account on Tik FX App.

      3. You may only open one (1) Account and your mobile number will be linked to your Account. If your mobile number is rejected during Account registration, you may contact our Customer Support, details of which are set out in Clause 11.1.

      4. Tranglo reserves the right to reject your registration or close the Account without stating any reason.

    3. KYC Verification

      1. You will be able to enjoy full access of the Account and Tik FX services upon successful completion of know-your-customer (“KYC”) verification.

      2. To complete KYC verification, you are required to be physically present at Tranglo’s business office and to provide information and documents relating to you, including valid identification document as follows:

        1. Malaysian National Registration Identity Card (“NRIC” which includes MyKad, MyKas, Mytentera, Temporary IC, or MyPR);

        2. I-Kad;

        3. international passport;

        4. driving licence;

        5. United Nation Human Commissioners for Refugees (UNHCR) card; or

        6. work permit.

      3. You will ensure that all information and document disclosed and/or submitted to us are complete and accurate. Where there is any change to such information and document, you must notify us in writing immediately.

      4. If we require additional information or document to complete KYC verification or relating to your use of Tik FX services, you agree to provide us with the required information or document as soon as possible. You will not be able to use Tik FX services until we have reviewed and approved your application.

  3. TIK FX SERVICES

    1. Upon approval by Tranglo, you may use Tik FX services to initiate Instruction to perform cross-border payment to Beneficiary outside of Malaysia.

    2. Instruction

      1. You may initiate your Instruction via the Platform and we will let you know the applicable exchange rate and the Fees before you confirm your Instruction.

      2. You are responsible to ensure all details in your Instruction are complete, accurate and correct; and we shall be entitled to rely on such Instruction.

      3. We may but we are not obligated to verify the completeness, accuracy and correctness of the details in your Instructions. If any detail in the Instruction turns out to be incomplete, inaccurate or incorrect, we may reject or cancel your Instruction and we shall not be liable for any claims, losses and/or damages which you or any third party including Beneficiary may incur or suffer.

      4. Payment of Transaction Amount and Fees

        1. We will only process your Instruction once we have received the relevant Transaction amount and Fees.

        2. You may pay us the Transaction amount and Fees with the following method:

          Payment Method Online Banking Debit Card via the Platform Debit Card via card terminal
          Transaction Amount Transfer Charges Subject to FPX charges RM 1 each time registration made on the Platform -
          Duration to transfer Transaction amount after Instruction is initiated Instantaneous Instantaneous Within 4 hours
        3. The payment of Transaction amount and Fees must be made from your own bank account and/or debit card. We may reject any funds transferred from third party and cancel your Instruction; and you may have to bear any banking charges for the refund of such funds.

        4. If you are unable to pay or transfer the Transaction amount and Fees, please contact your bank directly for assistance.

      5. Once we have received Transaction amount and Fees, we shall process your Instruction in accordance with the terms and conditions of these Terms of Service.

      6. Stop or Cancel Transaction is not permitted. You understand that once you have initiated an Instruction and transferred the Transaction amount and Fees to us and the Transaction status has been updated to processing, you may not be able to stop or cancel the Transaction. You also understand that we do not have any control over the duration it may take for the Beneficiary’s bank or payment service provider to credit and make available Transaction amount to the Beneficiary.

      7. Receipt. You may download the receipt for completed Transaction from the Platform for safekeeping and record.

      8. Transaction Status. You may view and monitor the status of all Transactions processed within the last ninety (90) days on the Platform.

      9. Statement

        1. You may generate Transaction statement for all Transactions processed within the last ninety (90) days via the Platform.

        2. If you notice any discrepancy or inaccuracy in the Transaction statement due to any error, exception, dispute or unauthorized transaction, you should notify us in writing immediately or contact our customer support for assistance.

        3. A Transaction is final, conclusive and cannot be disputed if you do not submit a notification, according to Clause 3.2.i.ii above, with us within ninety (90) days from the date of the Transaction.

      10. Transaction Limit

        1. We have the right to impose limit on the Transaction amount, either on a per transaction or aggregated basis.

        2. We will notify you the Transaction limit and/or display the limit on the Platform when you initiate an Instruction on the Platform. If you have exceeded the limit, you will not be able to initiate any Instruction.

    3. Transaction

      1. You are responsible for all Transactions performed on your Account and you shall bear all losses we incur if we have acted in accordance with your Instructions except when such losses are due to our gross negligence, fraud or wilful default.

      2. Failure of Transaction

        1. Your Transaction may fail due to several reasons, including when information provided in your Instruction is incomplete or the Transaction is rejected by Beneficiary bank.

        2. Fees to be deducted. If failure of Transaction is due to your mistake or error (for example, incorrect Beneficiary details), we will charge you Fees in accordance with Clause 4.

        3. Retry Transaction or Refund. If your Transaction fails, you may retry your Transaction or request for refund of your Transaction amount except for failure due to Clause 3.5.d.. You may only retry the failed Transaction once, after which you can only request for refund and initiate a new similar Instruction.

      3. Cancelled Transactions

        1. Your Transaction may be cancelled due to several reasons, including due to your failure to transfer the Transaction amount and Fees after initiation of Instruction according to Clause 3.2.d (Payment of Transaction Amount and Fees) above.

        2. If your Transaction is cancelled, you may initiate a new similar Instruction on the Platform.

      4. Refund of Transaction Amount and/or Fees

        1. To request for refund of Transaction amount and/or Fees, you are required to provide us the details of your bank account. Refund to third party’s bank account is not permitted.

        2. If your request for refund is approved by us, the refund of Transaction amount and/or Fees may take a minimum of two (2) Business Days from date of request to process.

        3. If your request for refund is rejected, you may re-initiate request for refund or you may contact our Customer Support for assistance.

        4. If you failed to initiate request for refund in accordance with Clause 4.3 (Maintenance Fee), we have the right to charge Maintenance Fee.

    4. Dealings with Beneficiary

      Save for payment of Transaction amount to Beneficiary according to your Instruction, you understand that we do not have any relationship or dealings with any Beneficiary in respect of Transactions initiated via your Account. You are therefore responsible to resolve any dispute you may have with any Beneficiary directly.

    5. Access and Use of the Account, the Platform and Tik FX Services

      1. You must:

        1. use the Account, the Platform and Tik FX services in a lawful manner and in accordance with these Terms of Service;

        2. not use or make available Tik FX services to any person for any Prohibited Activities or any act or conduct that is illegal, malicious and/or fraudulent;

        3. ensure that the access and use of the Account and the Platform do not and will not violate any laws or regulations applicable to both you and Tranglo;

        4. provide any and all information or document (including but not limited to information or document related to you, the Beneficiary and the Transaction) as we may request for us to conduct due diligence and ensure compliance with applicable laws and regulations related to the Account, the Platform and Tik FX services; and

        5. maintain valid and up-to-date identification document on the Platform and if the validity period of your identification document expires or is expiring, you will update us in writing immediately.

      2. You must not, and must not allow any person to:

        1. access or attempt to access the Account and/or the Platform;

        2. copy, reproduce, republish, distribute any data or information relating to Tik FX services;

        3. reverse engineer or attempt to reverse engineer the Platform; work around any of the technically limitations of the Platform or enable functionality that is disabled or prohibited; and

        4. perform or attempt to perform any act or conduct that may interfere with normal operation of the Account, the Platform and/or Tik FX services.

      3. Security and Confidentiality of Account Information

        1. You are responsible to ensure the security and confidentiality of your Account information, including your login details and passwords at all times. You agree that you will not disclose your Account information or share access to the Account and/or the Platform with any other third party or unauthorised person without our prior written consent.

        2. If you become aware of any unauthorised access or use of your Account, you must report it to us immediately via email at tik_operation@tranglo.com or by contact us at our business address. Once we have verified your report, we shall suspend or block any access and use of the Platform and/or the Account.

      4. Upon occurrence of any of the following event:

        1. if it is found that you or the Beneficiary is a match on any sanction lists and/or in breach of any regulations and/or law;

        2. if there is any suspicious activity or Transaction related to your use of TikFX services;

        3. where an investigation is conducted by any regulatory authority on us relating to your access and use of the Platform and/or the Account or the Transaction;

        4. if any information and/or document you provided turns out to be false, incorrect or incomplete; or

        5. where it is required to ensure our compliance with any regulations, law, risk management processes and/or anti money laundering ("AML”) / counter financing terrorism (“CFT”) requirements,

        we may, with or without prior notice, take any of the following actions:
        1. terminate, suspend, freeze or limit your access and use of the Platform and/or the Account;

        2. suspend, freeze or limit your ability to transfer, use and/or withdraw any funds from the Account;

        3. where it is required by any regulations and/or laws, forfeit or seize any or all the funds the Account; and/or

        4. withhold any or all of the funds in the Account for a period of time reasonably needed to protect against any risk of liability to us or a third party,
        and in such instance, we will not be liable for any loss or damages suffered or incurred by any person as a result of such termination, suspension and/or freezing.
  4. FEES

    1. Fees. We will charge you fees for each Transaction initiated via the Platform (“Fees” and they shall include any applicable Taxes). The details of the Fees will be published on the Platform as well as before you initiate any Transaction.

    2. No Deduction or Withholdings. All payments made by you under these Terms of Service shall be paid free of any restriction or condition, free and clear of and without any deduction or withholding on account of any Taxes or bank charges or set-off, counterclaim, or any other reason whatsoever. If you are required by law or otherwise to make any deduction or withhold such amount, then you must increase the relevant payment as necessary to ensure that we receive an amount equal to the amount we would have received had no such deduction or withholding been made.

    3. Maintenance Fee

      1. If your Transaction fails, you are required to request for refund in accordance with Clause 3.3.d (Refund of Transaction Amount and/or Fees) as soon as possible.
      2. We will issue two (2) reminders via short messaging service (SMS):
        1. First reminder, on seven (7) days after the Transaction failure;
        2. Second reminder, seven (7) days after the first reminder.
        3. If you failed to request for a refund within the same month of the second reminder, we will charge a maintenance fee of RM 30 per month (“Maintenance Fee”) and the Maintenance Fee shall be deducted from the failed Transaction amount and/or Fees.
  5. TAXES

    1. It is your responsibility to determine whether and to what extent any Taxes apply to the Transactions conducted through Tik FX services and to withhold, report, collect and remit the correct amount of Taxes to such tax authority having jurisdiction over you.

    2. You acknowledge that the payment of funds under Tik FX services is a cross-border payment service and it may be subject to obligations under different tax jurisdiction. As such, you agree that you will bear any additional Taxes which may be imposed on Tik FX services rendered to you, if any.

  6. PROTECTION OF PERSONAL DATA PROTECTION AND CONFIDENTIAL INFORMATION

    1. In respect of any personally identifying information you have shared with us, including any information relating to Beneficiary (collectively, “Personal Data”) for the purpose of Tik FX services, you:
      1. acknowledge that you have read and you agree that the Personal Data will be processed in accordance with Tranglo Privacy Policy;
      2. have obtained the necessary consent and authorisation from the individual whose Personal Data are shared with us; and

      we shall collect, use, process, retain and safeguard such Personal Data in accordance with data protection laws and Tranglo Privacy Policy.

    2. To protect the Personal Data and Confidential Information relating to Tik FX services, we shall maintain, implement technical and organisational security measures in accordance with industry standards to prevent unauthorised access, disclosure, loss, destruction or alteration to the Personal Data and Confidential Information.

    3. You understand that we may disclose your Personal Data and Confidential Information:
      1. to our and our affiliates’ employees, officers, directors, professional advisors, consultants, auditors, partners and agents who need to have access to such Confidential Information and Personal Data for the purpose of these Terms of Service; and
      2. where disclosure is required by any rule, regulation or law; or any order or direction of any court of competent jurisdiction, governmental or regulatory authority.

  7. LICENCE; INTELLECTUAL PROPERTY RIGHTS

    1. Licence to Access and Use the Platform. Although you are permitted to access and use the Platform for the purpose of Tik FX services, we retain all rights, titles, and interests in and to the Platform, including all software included in and used to provide the Platform and all IP Rights (as defined below) reproduced through the Platform.

    2. Ownership of IP Rights. All trade names, trademarks, service marks, slogans, logos, patents, copyrights, software, business processes, inventions, trade secrets and other present and future similar rights, in whatever media, whether registered or unregistered (“IP Rights”) in relation to Tik FX services, are the sole and exclusive property of us or our affiliates. You may not use any such IP Rights in advertising, publicity or in any commercial manner without our prior written consent.

    3. For avoidance doubt, your right to use Tik FX services and/or access and use the Platform do not grant you:
      1. any right to reproduce, modify, distribute or publicly display or perform the software in the Platform; or
      2. any other right to our or our affiliates’ IP Rights not specifically set out in these Terms of Service.

  8. AS-IS BASIS AND NO WARRANTY

    1. You acknowledge and agree that Tik FX services:
      1. is provided on an “as-is” and “as-available” basis, and to the maximum extent permitted under applicable law, all representations, warranties, conditions and other terms implied by statute, common law or otherwise in respect of Tik FX services (including but not limited to, the implied conditions, warranties or terms as to satisfactory quality, fitness for purpose or the use of reasonable skill and care) are excluded from these Terms of Service;
      2. may be subject to limitations, delays, and other issues inherent in the use of the internet and electronic communications including but not limited to the device (if any) used by you or the third-party provider being faulty, not connected, out of range, switched off or not functioning; and
      3. may have temporary interruptions in its service due to failure beyond our control including but not limited to, the failure of interconnecting operating systems, computer viruses, and forces of nature, labour disputes, pandemics and armed conflicts.

  9. INDEMNITY AND LIMITATION OF LIABILITY

    1. Indemnity. In consideration of us providing you Tik FX services, you agree to indemnify us and/or hold us harmless from any and all liabilities, costs, expenses, losses and damages (including any reasonable professional costs and expenses calculated on a full indemnity basis) we may suffer, arising out of or in connection with:
      1. your misuse of the Account, the Platform and/or Tik FX services;
      2. all claims and demands that we may receive from any Beneficiary for execution, non-execution or delay in execution of your Instruction;
      3. your breach of any of the provisions in these Terms of Service or any applicable law or regulations; and
      4. your violation of any rights of any Beneficiary and/or third party, including but not limited to, intellectual property rights.

    2. Limitation of Liability

      1. Our liability to you is limited to your use of Tik FX services only. We shall not be liable, obligated or be responsible for any dispute between you and the Beneficiaries and/or any other third party. You shall resolve such disputes directly with the relevant persons.

      2. Our liability to you in relation to Tik FX services shall be limited to the aggregate Transaction amount we have processed within the last six (6) months.

  10. FORCE MAJEURE

    1. We shall not be in breach of these Terms of Service nor liable for any delay or failure in performing any of its obligations under these Terms of Service if such delay or failure result from any means any circumstance not within our reasonable control (“Force Majeure Event”), including:
      1. any acts of God, flood, drought, earthquake or any natural disaster;
      2. act of government mandated cessation or suspension of business or operations due to any epidemic, pandemic or viral outbreak;
      3. government declared state of emergency, war or warlike hostilities, civil commissions, riots, blockades, embargoes, sabotage, strikes or lockouts; or
      4. interruption or failure of utility service.

    2. If we are affected by the Force Majeure Event, we may suspend the access and use of the Account, Platform and/or Tik FX services for such duration of Force Majeure Event.
  11. CUSTOMER SUPPORT AND COMPLAINTS

    1. If you have any question or complaint regarding Tik FX services, you can reach out to our Customer Support for assistance by:
      1. calling us at +6019-472 7633 or +603 2241 4188
      2. messaging us via WhatsApp: +6019-472 7633

      from 9.30am to 6.30 pm on Monday to Friday on Business Day.

      Alternatively, you may send us an email at tik_operation@tranglo.com or reach out to us via live chat on the Platform at any time.

    2. If you are not satisfied with our response, you may refer your matter to Bank Negara Malaysia’s Customer Contact Centre at:
        BNMTELELINK
        Tel: 1-300-88-5465 /
        +603-2174 1717 (overseas)
        Email: bnmtelelink@bnm.gov.my
        Fax: +603-2174 1515

        eLINK web form: telelink.bnm.gov.my

  12. GOVERNING LAW AND DISPUTE RESOLUTION

    1. Governing Law. These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia.

    2. Dispute Resolution. Any dispute shall first be resolved in accordance with Clause 11 (Customer Support and Complaints). If the dispute cannot be resolved, it shall be finally resolved in Malaysian court.

  13. TERM AND TERMINATION

    1. Term. These Terms of Service are effective on the date you first access the Platform to apply for an Account for Tik FX services and it will continue until terminated by either Party in accordance with the provisions in these Terms of Service.

    2. Termination by You

      1. You may terminate Tik FX services at any time. Please contact our customer support in advance if you intend to do so.

      2. Your termination of Tik FX services will not affect any existing rights and/or claims that we may have against you on or before termination, and the termination will not relieve you from fulfilling your obligations that accrued before the termination.

      3. Upon termination, all licence and rights granted to you will be revoked immediately and you:
        1. may not use Tik FX services any longer; and
        2. settle all unpaid amount due to us (if any).
    3. Termination by Us

      1. We may, at any time, without any reason whatsoever terminate your access to Tik FX services by giving you not less than sixty (60) days’ notice. Such termination will, to the extent practicable, not affect Transaction received by us before your receipt of our notice to terminate.

      2. In addition to the above, we may by immediate notice, terminate or suspend your use of Tik FX services and/or close the Account immediately and without liability to you if:
        1. there has been no Transaction for a continuous period of at least twelve (12) months;
        2. you have violated any provisions in these Terms of Service, including provision of misleading or false information and/or document;
        3. you have bankruptcy proceeding against you;
        4. it is required by any laws or regulations and/or pursuant to any order or request by any governmental or regulatory authority;
        5. it is discovered that you are involved, directly or indirectly, in any Prohibited Activities or such act or conduct that we deem as illegal, malicious and/or fraudulent;
        6. you fail to provide the requested information and/or document necessary for us to conduct due diligence for the purpose of complying with risk management processes and AML and CFT requirements.

    4. We may, at our discretion, require you to provide additional information and/or document from you in order to process the termination and Account closure. It is in your own best interest to cooperate with us to ensure the termination and Account closure process proceed smoothly.

  14. RIGHT TO AMEND

    1. We have the right to amend and/or add to the terms and conditions in these Terms of Service at any time by giving you at least twenty-one (21) days’ prior notice through the Platform or any other medium available to you.

    2. Notwithstanding Clause 14.1, we may amend and/or add to the terms and conditions in these Terms of Service without advance notice to you if an immediate amendment and/or addition is required; or where it is impracticable for us to give such advance notice due to change of any rule, regulation or law and/or pursuant to any order or direction by any governmental or regulatory authority.

    3. You are responsible to review any amendment and/or addition to these Terms of Service. Your continued use of Tik FX services on or after the effective date such amendment and/or addition shall be deemed your acceptance of the revised terms.

    4. If, however, you disagree with such amendment and/or addition to these Terms of Service, you may terminate or discontinue the use of Tik FX services in accordance with Clause 13.2 (Termination by You) above.

  15. MISCELLANEOUS

    1. Assignment, Transfer and Novation. You may not assign, transfer and/or novate your Account, rights and obligations under these Terms of Service to another person or entity without our prior written consent.

    2. Severability. If any provision in these Terms of Service is deemed to be illegal, invalid or unenforceable under any applicable law or otherwise, it shall, to the extent required by such law, be removed and severed from these Terms of Service and rendered ineffective so far as is possible without affecting the legality, validity and enforceability of the remaining provisions.

    3. Waiver of Rights. Our failure at any time to require performance of any of the provisions in these Terms of Service shall not constitute as a waiver of our rights under such provisions nor shall it operate as a waiver of any subsequent breach of such provisions.

    4. No Third-Party Rights. No third party shall have any rights under the laws of Malaysia to enforce or enjoy the benefit of any provision in these Terms of Service entered between you and us.

  16. Definitions

    Account means an account registered and opened by you for the purpose of using Tik FX services.
    Beneficiary means any person or legal entity you identify in the Instruction to receive funds via Tik FX services.
    Business Day means any calendar day between Monday to Friday, except for public holidays in Kuala Lumpur, Malaysia such other period as we may notify you from time to time.
    Confidential Information

    means any information, whether in written or electronic format, oral or otherwise, and whether or not stated as ‘Confidential’ and this:

    1. includes any Transaction information, Personal Data and information of any kind which are disclosed by you or us to each other in connection with Tik FX services; and

    2. excludes information that:
      1. is explicitly approved for release by written authorisation.
      2. is in the public domain other than as a result of a breach by you or us.
      3. was known to you or us prior to the disclosure to each other.
      4. was lawfully obtained by without breach of these Terms of Service.
      5. is independently developed without any reference to the Confidential Information.
    day means a calendar day between Monday to Sunday unless expressly stated to be a Business Day.
    Instruction means any order or instruction issued by you to Tranglo in relation to Tik FX services.
    Maintenance Fee refers to the meaning as set out in Clause 4.3.c.
    Personal Data refers to the meaning as set out in Clause 6.1.
    Prohibited Activities

    include any of the following activities:

    1. Selling or involved in any illegal activities involving:
      1. Drugs, medical marijuana, cannabis seeds, drug paraphernalia;
      2. Illegal substances and products;
      3. Human organs and weapons;
      4. Counterfeit products and replicas;
      5. Unauthorized copyright media and software;
      6. Merchants involved with bestiality, rape, hate, violence, or incest;
      7. Child abuse imagery and child pornography;
      8. Jail breaker equipment and software;
      9. Copyright unlocking devices;
      10. Illegal services;

    2. Online gambling or internet gambling, including but not limited to poker, casino and sport betting;

    3. Offering Pyramid Schemes, unregulated e-money and foreign exchange beneficiaries, get rich quick schemes and/or High-Yield investment programs (except for legitimate multi-level marketing businesses);

    4. Crypto exchange/wallet/schemes that do not fully verify the identity of all parties involved and do not allow Tranglo full visibility and access to information relating to the entire transaction associated with a product and/or service; and

    5. Pseudo pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.

    Tik FX services means payment services we offer to you via the Platform whereby you may use the Account and/or the Platform to perform cross-border payment to Beneficiary and such services also include all other features made available via the Platform.
    Transaction means the payment of funds to Beneficiary through Tik FX services.
    Taxes means any taxes, fees and other charges imposed by any governmental authority including any value added tax, goods and service tax, sales and services tax.
    Tranglo, we, us or our means Tranglo Sdn. Bhd. (Registration No. 200801007956 (809241-M))
    you, your or User means any person that uses Tik FX services.
Privacy Policy

This Privacy Policy (“Notice“) describes how Tik FX and its respective subsidiaries, holding companies, associate companies and jointly controlled entities (“Company“) use your Personal Data. Collection of Personal Data You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided directly to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time. When you request information or sign up for the Service, you may be required to provide Company with your Personal Data. In doing so, you consent to its use by Company in accordance with this Notice. We may collect your personal data if you perform certain service within Software, which require you to disclose such personal data to us. We will only use your personal data to provide the service(s) you signed up for. If we collect, use, maintain or disclose your sensitive personal data, we will ask for your explicit consent.

In addition to the Personal Data you provide to Company directly, Company may collect the Personal Data from a variety of sources such as:

  • From publicly available sources such as directories,
  • From social media login or engagement;
  • From credit reporting agencies;
  • When you interact and communicate with Company at any events, contests or activities;
  • From various 3rd party business partners; or
  • Entities or divisions under Company

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

  1. Personal Data Protection

    The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (“the Purpose”):

    • To perform the Company’s obligations in respect of any contract entered into with you;
    • To provide you with any services pursuant to the Terms of Use herein;
    • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
    • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
    • To validate and/or process payments pursuant to the Terms of Use herein;
    • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
    • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
    • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
    • To respond to questions, comments and feedback from you;
    • To communicate with you for any of the purposes listed herein;
    • For internal administrative purposes, such as auditing, data analysis, database records;
    • For purposes of detection, prevention and prosecution of crime;
    • For the Company to comply with its obligations under law;
    • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
    • To notify and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
    • To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (“the Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you.

    You may contact us by writing to us if you wish to request for access to your Personal Data that we retain about you, request for your Personal Data retained by us to be corrected, or withdraw your consent to the processing or use of your Personal Data by us. We may charge a reasonable fee for processing your request. We may also refuse to comply with your request in accordance with the Applicable Laws. Any request, inquiries or complaints can be sent to support@tikfx.com or within Application or Software If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application. We will, to the best of our abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change. By submitting your information you consent to the use of that information as set out in the form of submission and in this Terms of Use.

  2. Third Party Interactions

    During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, Application and/or the Software, and in no event shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providersThe Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to deny you use of the Service should you choose not to receive these advertising services.You agree and allow the Company to compile, use and release information regarding your Personal Data and your use of the Service on an anonymous or aggregated basis as part of a customer profile or similar report or analysis. The Company reserves the right, in accordance with Applicable Laws, to record at any time anonymous information about your usage behavior of the Service and Software. Further to this, your Personal Data can be analyzed, assessed, utilized and transferred within or without Malaysia in order to undertake improvements or modifications to the Service and such other lawful purpose of the CompanyYou agree that it is your responsibility to take all precautions in all actions and interactions with any third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

  3. Indemnification

    By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your use of the Service, Software and/or the Application, your dealing with the third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein or (c) your violation of any rights of any third party providers arranged via the Service, or (d) your use or misuse of the Service, Software and/or the Application.

  4. Disclaimer of Warranties

    The company makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services, application and/or the software. The company does not represent or warrant that (a) the use of the service, application and/or the software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the service will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the application will meet your requirements or expectations, (e) errors or defects in the application and/or the software will be corrected, or (f) the application or the server(s) that make the application available are free of viruses or other harmful components, or (g) the application and/or the software tracks you. The service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. The company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, including but not limited to the third-party services obtained by or from third parties using the service, application and/or the software. You acknowledge and agree that the entire risk arising out of your use of the service, and any third-party services, including but not limited to the third-party services remains solely and absolutely with you and you shall have no recourse whatsoever to the company.

  5. Internet or Telecom Network Delays

    The service, application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third-party provider being faulty, not connected, out of range, switched off or not functioning. The company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.

  6. Limitation of Liability

    Any claims against the company by you shall in any event be limited to the aggregate amount of all amounts paid by and/or due from you in utilising the service during the event giving rise to such claims. In no event shall the company and/or its licensors be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have used the service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the service, application and/or the software, including but not limited to the use or inability to use the service, application and/or the software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party provider, advertiser or sponsor whose advertising appears on the website or is referred to by the service, application and/or the software, even if the company and/or its licensors have been previously advised of the possibility of such damages.

  7. General

    This Agreement shall be governed by Malaysian law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia to which you hereby agree to submit to.In the event of any inconsistency or conflict between the English language version and the non-English version of this Agreement, the English language version shall prevail

Privacy & Terms
Terms of Use

By using this Service, you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service (as defined below) and wish to discontinue using the Service, please do not continue using this Application or Service. The terms and conditions including Privacy Policy stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and Tranglo Pte Ltd and Tranglo Sdn Bhd (collectively known as Tik FX). In order to use the Service (each as defined below) you must agree to the Terms of Use that are set out below. By using the mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable a digital transaction to earn digital credit or replenish digital credit into a designated account specified by yourself (hereinafter “Service”).

You hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to this Terms of Use as published from time to time at www.tikfx.com or Application. The Company reserves the rights to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at www.tikfx.com or within the Application. You agree that it shall be your responsibility to review the Terms of Use regularly.

  1. Representation and Warranties

    By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least seventeen (17) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of seventeen (17) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service. You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. The Company reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

  2. By using the Software or the Application, you agree that:
    • You will only use the Service for lawful purposes;
    • You will only use the Service for the purpose for which it is intended to be used;
    • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
    • You will not use the Application and/or the Software to cause nuisance, annoyance or inconvenience;
    • You will not use the Service, Application and/or Software for purposes other than obtaining the Service;
    • You will not impair the proper operation of the network;
    • You shall not intentionally or unintentionally cause or attempt to cause damage to the third party provider;
    • You will not try to harm the Service, Application and/or the Software in any way whatsoever;
    • You will not copy, or distribute the Software or other content without written permission from the Company;
    • You will only use the Software and/or the Application for your own use and will not resell it to a third party;
    • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
    • You will provide us with whatever proof of identity we may reasonably request or require;
    • You will not attempt to use network tools including but not limited to Virtual Private Network (VPN) to misrepresent your device location
    • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  3. Payment
    • You may choose to pay for the Service by Debit card (“Card”) or electronic banking facilities (“CASA”) and cash.
    • In the event that you choose to pay for the Service by Card or CASA, you will need to register a valid Card or bank account in accordance with the instructions within the Application.
    • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
    • We have the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent, illegal or involves any criminal activity or where we reasonably believe you to be in breach of the Terms of Use.
    • You agree that you will cooperate in relation to any financial crime screening that is required and to assist us in complying with any prevailing laws or regulations in place.
    • You shall be responsible to resolve any disputes with your Card Company on your own.
  4. Refund

    Funds provided to Tik FX for transactions processed through the Tik FX system are being provided for transmission purposes and not for deposit purpose. Once we have received a transfer order from you, you will be unable to revoke the transaction. You are only allowed to request refund for the failed transaction. All refund requests will be subject to Tik FX review.

    If you wish to request a refund transferred amount, you may request via mobile phone application / web portal. You can choose the mode of refund as below:

    1. Cash

      1. Select the branch to collect cash with the refund code which send out via SMS.
      2. Only applicable for cash payment transaction only
    2. Bank

      1. Input bank details and Tik FX will credit the refund money into the account number.
      2. Available for all cash and non-cash payment transaction

    Tik FX will refund the amount you paid to us, but:

    1. No service fees and GST be refunded as a reflex of the costs already fall under us except when the cancellation is due to an error by Tik FX;
    2. No refund if the transaction is successful / after the payment was completed and/or paid out;
    3. Tik FX reserves the right to reject the refund in full amount at its judgment.
    4. All decisions made by Tik FX is final and reserve the right to change the policy without prior notice.

    Refund will be done not more than 7 working days from the date of the request of refund approved. The exchange rates used for the computation of refund amount is the same as that of transaction date. Tik FX may refuse the payment order, if information provided does not match your details which registered in Tik FX to your identity card or passport.

Privacy Policy

This Privacy Policy (“Notice“) describes how Tik FX and its respective subsidiaries, holding companies, associate companies and jointly controlled entities (“Company“) use your Personal Data. Collection of Personal Data You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided directly to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time. When you request information or sign up for the Service, you may be required to provide Company with your Personal Data. In doing so, you consent to its use by Company in accordance with this Notice. We may collect your personal data if you perform certain service within Software, which require you to disclose such personal data to us. We will only use your personal data to provide the service(s) you signed up for. If we collect, use, maintain or disclose your sensitive personal data, we will ask for your explicit consent.

In addition to the Personal Data you provide to Company directly, Company may collect the Personal Data from a variety of sources such as:

  • From publicly available sources such as directories,
  • From social media login or engagement;
  • From credit reporting agencies;
  • When you interact and communicate with Company at any events, contests or activities;
  • From various 3rd party business partners; or
  • Entities or divisions under Company

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

  1. Personal Data Protection

    The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (“the Purpose”):

    • To perform the Company’s obligations in respect of any contract entered into with you;
    • To provide you with any services pursuant to the Terms of Use herein;
    • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
    • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
    • To validate and/or process payments pursuant to the Terms of Use herein;
    • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
    • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
    • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
    • To respond to questions, comments and feedback from you;
    • To communicate with you for any of the purposes listed herein;
    • For internal administrative purposes, such as auditing, data analysis, database records;
    • For purposes of detection, prevention and prosecution of crime;
    • For the Company to comply with its obligations under law;
    • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
    • To notify and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors;
    • To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (“the Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you.

    You may contact us by writing to us if you wish to request for access to your Personal Data that we retain about you, request for your Personal Data retained by us to be corrected, or withdraw your consent to the processing or use of your Personal Data by us. We may charge a reasonable fee for processing your request. We may also refuse to comply with your request in accordance with the Applicable Laws. Any request, inquiries or complaints can be sent to support@tikfx.com or within Application or Software If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application. We will, to the best of our abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change. By submitting your information you consent to the use of that information as set out in the form of submission and in this Terms of Use.

  2. Third Party Interactions

    During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, Application and/or the Software, and in no event shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providersThe Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to deny you use of the Service should you choose not to receive these advertising services.You agree and allow the Company to compile, use and release information regarding your Personal Data and your use of the Service on an anonymous or aggregated basis as part of a customer profile or similar report or analysis. The Company reserves the right, in accordance with Applicable Laws, to record at any time anonymous information about your usage behavior of the Service and Software. Further to this, your Personal Data can be analyzed, assessed, utilized and transferred within or without Singapore in order to undertake improvements or modifications to the Service and such other lawful purpose of the CompanyYou agree that it is your responsibility to take all precautions in all actions and interactions with any third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

  3. Indemnification

    By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your use of the Service, Software and/or the Application, your dealing with the third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein or (c) your violation of any rights of any third party providers arranged via the Service, or (d) your use or misuse of the Service, Software and/or the Application.

  4. Disclaimer of Warranties

    The company makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services, application and/or the software. The company does not represent or warrant that (a) the use of the service, application and/or the software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the service will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other materials purchased or obtained by you through the application will meet your requirements or expectations, (e) errors or defects in the application and/or the software will be corrected, or (f) the application or the server(s) that make the application available are free of viruses or other harmful components, or (g) the application and/or the software tracks you. The service is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a purpose, or non-infringement of third party rights, are hereby excluded and disclaimed to the highest and maximum extent. The company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, including but not limited to the third-party services obtained by or from third parties using the service, application and/or the software. You acknowledge and agree that the entire risk arising out of your use of the service, and any third-party services, including but not limited to the third-party services remains solely and absolutely with you and you shall have no recourse whatsoever to the company.

  5. Internet or Telecom Network Delays

    The service, application and/or the software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third-party provider being faulty, not connected, out of range, switched off or not functioning. The company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.

  6. Limitation of Liability

    Any claims against the company by you shall in any event be limited to the aggregate amount of all amounts paid by and/or due from you in utilising the service during the event giving rise to such claims. In no event shall the company and/or its licensors be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage). The company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have used the service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the service, application and/or the software, including but not limited to the use or inability to use the service, application and/or the software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party provider, advertiser or sponsor whose advertising appears on the website or is referred to by the service, application and/or the software, even if the company and/or its licensors have been previously advised of the possibility of such damages.

  7. General

    This Agreement shall be governed by Singaporean law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Singapore to which you hereby agree to submit to.In the event of any inconsistency or conflict between the English language version and the non-English version of this Agreement, the English language version shall prevail

PRIVACY & TERMS
Terms of Use

This Terms of Use together with our Privacy Policy constitute a legal agreement between you and Tranglo Europe Ltd of 35 New Broad Street, London EC2M 1NH, United Kingdom (“Agreement”). By using this Service, you agree that you have read, understood, accepted and agreed with the Terms of Use.

By downloading, installing and using our mobile application (the “Application”) or accessing our web portal using your web browser, or which overall purpose is to enable a payment transaction into a designated account or to a beneficiary specified by yourself (hereinafter “Service”).

You hereby expressly acknowledge and agree to be bound by this Terms of Use and we reserve the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time we deem fit as published from time to time and shall be effective upon the posting of an updated version at www.tikfx.com or within the Application.

You shall review the Terms of Use regularly and shall discontinue using this Application or Service if you do not agree to the Terms of Use of the Service as may be amended from time to time.

  1. Representation and Warranties
    By using the Application, you agree that:
    1. You are legally entitled to accept and agree to the Terms of Use and that you are at least 16 years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of 16 or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship;
    2. You have the right, authority and capacity to use the Service and to abide by the Terms of Use;
    3. You will only access the Service using authorized means and use the Service for lawful purposes;
    4. You agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service;
    5. You will only use the Service for the purpose for which it is intended to be used;
    6. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
    7. You will not use the Application and/or the Software to cause nuisance, annoyance or inconvenience;
    8. You will not use the Service, Application and/or Software for purposes other than obtaining the Service;
    9. You will not impair the proper operation of the network;
    10. You shall not intentionally or unintentionally cause or attempt to cause damage to the third party provider;
    11. You will not try to harm the Service, Application and/or the Software in any way whatsoever;
    12. You will not copy, or distribute the Software or other content without our express written permission;
    13. You will only use the Software and/or the Application for your own sole, personal use and will not resell it to a third party;
    14. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
    15. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity.
    16. You will provide us with whatever proof of identity and supporting documents we may reasonably request or require;
    17. You will not attempt to use network tools including but not limited to Virtual Private Network (VPN) and GPS location spoofing to misrepresent your device location.
    18. You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement.
    19. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
    20. You ensure that you have downloaded the correct Software for your device. We are not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. We reserve the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.
  2. Registration
    1. To use the Services, you may select to register for an Account. When registering you will be required to supply personal information, including your email address or phone number and financial information and upload an image of your ID on the relevant Application (“Data”). You are also required to create a login and password.
    2. A TAC code will be sent to the registered mobile phone number for verification. You will also be required to record a selfie video and upload it as part of the registration. Your registration approval process will be completed within two working days. You will receive an SMS notification if your account is approved. Upon registration you will be given an Account.
    3. All Data you provide to us as a customer will be treated in accordance with our Privacy Policy. You agree that the information supplied on registration will be truthful, accurate and complete. It is your responsibility to inform us of any changes to that information.
    4. You are entirely responsible for all activities which occur when using your email address, phone number and/or password (“Login Details”) in relation to your Account, including unauthorised use of your or any other payment method including debit or credit card.
    5. You must not disclose your password, whether directly or indirectly, to any third party. It is your responsibility to safeguard your password. You must notify us immediately at support@tikfx.com if you become aware of any unauthorised use of your Login Details.
    6. Login Details may only be used by a single user and are not transferable. Please note that your Login Details may be used on all Applications. This Agreement will apply to the use of Services on any of the Applications.
    7. If you are an employee of a company or other entity or are acting on behalf of a company or entity, you must be authorised to accept this Agreement on behalf of that employer, company or entity.
  3. Payment
    1. You may choose to pay for the Service by debit card (“Card”).
    2. In the event that you choose to pay for the Service by Card, you will need to register a valid Card in accordance with the instructions within the Application.
    3. You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
    4. We have the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent, illegal or involves any criminal activity or where we reasonably believe you to be in breach of the Terms of Use.
    5. You agree that you will cooperate in relation to any financial crime screening that is required and to assist us in complying with any prevailing laws or regulations in place.
    6. You shall be responsible to resolve any disputes with your Card company on your own.
    7. All payments must be made in your own name and cannot be made on behalf of someone else. Payment must be paid using a debit card registered in your own name.
  4. Refund
    1. Funds provided to Tranglo Europe Ltd for transactions processed through the Tranglo Europe Ltd system are being provided for transmission purposes and not for deposit purpose. Once we have received a confirmed transfer order from you, you will be unable to revoke the transaction. You are only allowed to request refund for a failed transaction. All refund requests will be subject to our review.
    2. If you wish to request a refund transferred amount, you may request via mobile phone application / web portal. Any refund will be made to the account of the debit card that made the payment.
    3. Tranglo Europe Ltd will refund the amount you paid to us, but:
      1. No service fees will be refunded except when the cancellation is due to an error by Tranglo Europe Ltd;
      2. No refund request will be entertained if the transaction has begun processing, is successful or the payment has been completed and/or paid out;
      3. Tranglo Europe Ltd reserves the right to reject the refund in full at its own discretion.
      4. All decisions made by Tranglo Europe Ltd is final.
    4. Refund will be done not more than 7 working days from the date of the request of refund approved. The exchange rates used for the computation of refund amount is the same as that of the transaction date.
  5. Cancellation of Successful Transaction
    A successful transaction can be cancelled if the status is “Success (Unclaimed)”. This status indicates that (i) you have chosen cash pick up as the payout method and (ii) the amount sent was not yet claimed by the beneficiary. You can contact our customer service to request and cancel the transaction via Live Chat in our Application. All cancellation requests will be subject to Tranglo Europe Ltd review.
  6. Internet or Telecom Network Delays
    The Service and/or Application may be subject to limitations, delays, and other issues inherent in the use of the internet and electronic communications including the device used by you or the third party provider being faulty, not connected, out of range, switched off or not functioning. We are not responsible for any delays, delivery failures, damages or losses resulting therefrom.
  7. Limitation of Liability
    1. Any claims made by you shall be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilising the Service during the event giving rise to such claims.
    2. We shall not be liable to you or anyone for any direct, indirect, punitive, economic, future special, exemplary, incidental, consequential or other damages or losses of any type or kind (including personal injury, emotional distress and loss of data, goods, revenue, profits, use or other economic advantage).
    3. We shall not be liable for any loss, damage or injury which may be incurred by or caused to you or to any person for whom you have used the Service for, including but not limited to loss, damage or injury arising out of, or in any way connected with the Service and/or the Application.
    4. We shall not be liable for any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party provider, advertiser or sponsor whose advertising appears on the website or is referred to by the Service and/or the Application.
Privacy Policy

Effective Date: 25 May 2018

We care about your privacy. Check out our privacy policy for more information about how we collect, use, store, and protect your personal data when you use our website and mobile application or visit our official social media platforms ("Sites") where we offer our pay-out services ("Services").

Who we are

We are Tranglo Europe Ltd, located at 35 New Broad Street, London, EC2M 1NH, United Kingdom. We are registered under the Data Protection Act with Information Commissioner's Office and an Authorised Payment Institution (API) under the Financial Conduct Authority.

What & Why

We collect and use the following information to provide our Services:

Account information. When you create an Account to use our Services, we collect and associate with your account, the information you provide to us. This may include your name, ID number including image on ID (ID such as National ID, Passport or any government issued ID with photo), email address, ID issue country, gender, nationality, mailing address, mobile phone number, email address, financial account information, date of birth, image of proof of address, selfie video and any additional information which we may at our discretion require. For detailed information on the data we collect and how we use it, please see our Terms of Use.

Voluntary information. When you contact us to learn more about our Services or access or use our Services; or contact our customer service, we may use personal information you provide to us to respond to your queries. This information may include your name, mobile phone number, mailing address, and other information that you choose to provide to us.

Device information. We also collect information from and about the devices you use to access the Services. This includes IP addresses, the types of browsers and devices you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Marketing. We may from time to time, send you promotional materials from us or on behalf of our affiliates and business partners by way of sms or in-app push notification. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply click “No” for promotional message in the profile screen.

Bases for processing your data. We collect and use the personal data described above for our legitimate business needs in order to provide you with reliable and secure Services you have requested from us or pursuant to our contract with you. We collect and use personal data to operate our Services; to analyse and improve our Services or additional products or services; to protect our Services and the rights of users and others to enforce the terms of the Services; and to ensure compliance with applicable laws and regulations. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

If you have questions about our privacy practices that are not addressed in this Privacy Policy, please contact us.

With whom
We may share your personal data information:
  • within the Tranglo Group of Companies;
  • with trusted third parties contractually obligated to provide us with support services;
  • with public authorities for business purposes or as required by law;
  • with businesses and members of the public, when data is aggregated and does not personally identify you; and
  • otherwise with your consent.
How

Cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your devices' hard drives. For detailed information on the cookies we use, please see our Cookie Policy.

Process. We may handle personal data or sets of personal data, by automated means or otherwise, for the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, providing consultation, disclosure by transmission, authorized dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

Security. We are serious about guarding the security of your personal information and the details of any transactions made to protect your data against loss, misuse and unauthorised disclosure, alteration or processing. We take appropriate organisational and maintain technical, physical, and administrative security measures including firewalls, data encryption and information access authorization controls. We use secure cloud services to store the information you give us (including your password) when you register an Account or place an order. Any personal data you provide to us online is securely encrypted. Further information can be found here.

Retention. The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirements for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

User Controls. You may review your name, mobile number, gender, nationality, date of birth, ID number, ID issue country and profile picture after logging in to your Account on your web browser or mobile application. If you need to edit or update more detailed information, please contact us. If you do not have an Account or if you have questions about your Account information or other personal data, please contact us.

Where

Outside the European Economic Area (“EEA”). Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology. When transferring, storing and processing data from the European Union (“EU”), the EEA or Switzerland, we rely upon a variety of legal mechanisms, including contracts with our third party providers and affiliates and legal compliance with local data protection laws. By using our Sites and Services, you consent to your personal data being transferred to other countries, including countries that have different data protection rules than your country. Please contact us for more information about this.

Your Rights

You have the right to withdraw your consent to us for processing of your personal data. You have the right to access your personal data, to rectify it, to restrict its processing, to its erasure and portability, and the right not to be subjected to automated decision-making. If you want to exercise those rights or find out more, please contact us.

Children's Privacy

Our Services are intended for a general audience and are not directed at individuals under the age of 16. We do not knowingly collect information from children or other individuals who are not legally able to use the Services. If we obtain actual knowledge that we have collected information from a child, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from a child, please contact us.

Changes

We may change this Privacy Policy from time to time to reflect changes to our privacy practices for our Services. The revised Privacy Policy will be effective as of the published Effective Date.

If we make a material change to the Privacy Policy, we will notify you in advance by posting notice of the change on our Sites and Services before the change becomes effective. We also may notify you of important changes to our Services and Service-related notices using email or other means.

Contact

If you have general questions about our Privacy Policy and practices or questions about your personal data, you may contact us.

Users in the EU, EEA and Switzerland have the right to lodge a complaint with the Supervisory Authority for data protection in their respective country otherwise to Information Commissioner's Office, should they find that we did not appropriately address their question or concern.

We can be reached at Tranglo Europe Ltd 35 New Broad Street, London EC2M 1NH, United Kingdom.